Lumber Liquidators Reviews

LL Flooring, formerly known as Lumber Liquidators, offers a wide range of popular products including vinyl, hardwood, laminate, bamboo, tile, and cork flooring. Among the services provided, customers can benefit from a Floor Finder Quiz to help select the ideal material for their lifestyle and room requirements. The Picture It Floor Visualizer allows visualization of different flooring styles in a home setting. For those ready to purchase, free samples are available to test at home, ensuring the right choice of flooring. LL Flooring also supports customers with financing options and professional installation services, or provides the necessary tools and guides for DIY installations. Additionally, the company frequently runs sales, like the Spring 2024 Catalog event, offering significant discounts on various flooring options.

Customers shopping at LL Flooring have multiple payment options. They can apply for an LL Flooring credit card, which offers various financing plans such as 24 months interest-free on purchases over $5,000 with installation, 18 months interest-free on purchases of $4,000 or more, and 12 months interest-free on purchases between $1,000 and $3,999.99. For purchases up to $999.99, a 6 months interest-free option is available. All these plans require the balance to be paid in full within the respective period to avoid interest charges. Additionally, the website accepts major credit cards including MasterCard and Visa. Payments can also be made by mailing a check or money order to the designated payment address provided by LL Flooring.

LL Flooring, previously known as Lumber Liquidators, has a return policy that allows returns and exchanges within 90 days of receipt with a valid receipt of purchase. Returns or exchanges are not permitted on opened boxes, special or custom orders, close-outs, and odd lots. Defective products may be exchanged, prior to installation, within this 90-day period. Installed products are considered accepted and may not be exchanged or returned. Shipping and delivery charges related to the purchase are non-refundable, and shipping costs for returns or exchanges are the responsibility of the customer. As for the shipping policy, LL Flooring offers local delivery to an accessible outdoor location like a garage or carport, and store pick-up is available 1-15 days after placing an order. Shipping lead times are typically 10-14 days for regular orders and 14-28 days for special orders. Expedited shipping is available based on product availability.